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Introduction
There has been an increase in the incidence of violence, aggression and verbal abuse towards people in a variety of roles.  Many organisations have staff who are vulnerable to incidents involving violent, aggressive and abusive people

This course is designed to provide the basic understanding to deal effectively with both workplace and personal violence.

This qualification also develops the essential knowledge and understanding of units within the Managing Work Place Violence National Occupational Standards (ENTO)

Aim
The aim is to develop the learner’s knowledge and skills so they can assess their work and personal environment and reduce the risk of being subjected to violence, deal effectively with conflict and aggression and learn from an incident of personal or work place violence.

What is covered?

There are three outcomes:

·        Assess and reduce the risk of violence in the work and personal environment

·        Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation.

·        Identify post incident support and report the circumstances to provide information for personal and organisational learning.

The first outcome is concerned with the assessment of the risk from violence both proactively, in examining the environment of the role and preparing for foreseeable risks as they unfold during an incident.

The second outcome is concerned with providing an awareness of the way in which people respond to frustration and anger and the practical ways in which the learner can avoid or defuse and calm a potentially violent situation.

The third outcome is concerned with support for the victim, reporting and recording the incident and providing individual and organisational learning from it.

How long is the course?

The duration of the course is one day classroom based with scenarios.

How much does it cost?

Individual Rate:        £80.00 per person + VAT

Company Rate:       £300.00 per day for up to 8 candidates plus £8.00 per WSG certificate  and reasonable travelling and accommodation expenses agreed beforehand.

Optional:   City & Guilds Certification cost to be confirmed.

Location:  The course can delivered at our Training Centre in Prestwick

                  or at your premises

Payment Terms:  Unless agreed in advance the fees must be paid in full prior to the commencement of the course.

Cancellation Terms: Cancellation must be notified in writing to our National Support Centre, not later than 14 days before the commencement of the course.  Failure to do so may result in forfeiture of deposit.